Our voice flow has different steps to control the how your call will be controller
Answer the incoming call after few seconds of the ring
Send Email to static email address. You can use variables in inputs to get the value of the variable.
Send SMS to caller or caller or any static number. You can use variables in inputs to get the value of the variable.
Ex: if you want to send an sms to caller, you can use {from} in TO input.
Add from caller to specified group in your contacts
Remove from caller number from specified group in your contacts
Hold the user for some time here and play some music if required